Terms of Service

These terms and conditions and the policies referred within it ( “Terms” ) govern your purchase of our products ( “Products” ) and use of our website at www.UnusualUe.com and the related mobile application (collectively, the “Site” ). 

The Site is directed at and intended to promote Products in the United Kingdom. If you wish to place an order to be shipped to another country, you will be redirected to the appropriate site and your purchases via that local site will be subject to its terms and conditions.

By using the Site, you represent and warrant that you are at least 18 years old or are using the Site under the supervision and with consent of a parent or guardian.

The Products and any samples we may provide to you are for personal or gift use only. You should not purchase our Products for re-selling or other commercial purposes.







1.1. We reserve the right to change, modify, add, or remove any part of these Terms at any time in our sole discretion and without any prior notice to you. You are responsible for checking these Terms for any changes whenever you use the Site. By continuing to use the Site or placing orders after the posting of changes, you accept and agree to any such changes.

1.2. We reserve the right to terminate or restrict your access to the Site or any part of it and its features at any time for any reason, without prior notice to you.


2.1. All Product prices on the Site are in pounds sterling and include the applicable VAT. The customs duty is excluded from the Product price. We reserve the right to change our prices from time to time.

2.2. All prices are exclusive of delivery charges or handling fees, which are added to the total cost of the order and displayed to you during checkout. The applicable delivery charges will be determined by the delivery option chosen by you. For orders exceeding £162, handling fees (for custom duty and warehouse and custom clearance processing fee), which depends on the total order value, will be applied.

2.3. We make reasonable efforts to display, as accurately as possible, the colors of our Products that appear or are offered for sale on the Site. However, because the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be an accurate depiction of the color of the Product you select to purchase.

2.4. While we strive to provide accurate information on the Site, errors, inaccuracies, or omissions that relate to pricing, product descriptions, availability, offers, and any other information or materials on the Site may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or modify any information or cancel orders if any information on the Site is inaccurate at any time, without prior notice, including after your order has been submitted.


3.1. In order to place an order or access certain features or services available on the Site, you will have to create a user account (“User Account”), including creating a unique password. You may not use another person’s account or password without that other person’s express permission.

3.2. You are solely responsible for protecting the confidentiality of, and keeping safe, your User Account password, as well as for any activity that occurs within your User Account. In no event shall we be liable for any loss, theft, or fraudulent use of your User Account. You agree to immediately notify us of any unauthorized use of your User Account or password, or any other breach or threatened breach of the Site’s security.

3.3. We reserve the right to terminate accounts in our discretion, including, without limitation, if we believe that you have breached these Terms or your conduct violates applicable law or is harmful to our interests.

3.4. You may terminate your account at any time for any reason by following the instructions within the Site or by contacting us as described in the “Contact Us” section below.

3.5. Termination or cancellation of your User Account may result in the loss of any assets held within your Wallet (defined below) at the time, unless otherwise agreed with us in advance or required by law. You will not be entitled to claim compensation from us for any loss or costs incurred with the termination of your account.


4.1. You can place an order to purchase Products by following the on-screen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and amend your order up until the point at which you place your order by clicking the “Place Order” button. You are provided with a detailed description of the purchase process at the “How To Order” page.

4.2. You may use the payment methods specified on the Site from time to time, which may include Visa, Mastercard, JCB, Diners’ Club, Paypal, Klarna, Afterpay, Discover, and online banking. You may also apply your Wallet assets where available. Depending on the method chosen, separate and additional terms and conditions of a payment provider may apply, and you may be required to enter further details on their website before you can complete your order.

4.3. Once you have placed your order, we will process your order and send a message to the email address you provided at checkout confirming receipt of your order and containing the details of your order (“Order Confirmation”). The Order Confirmation and/or the charging of your credit card or other payment method is only confirmation that we have received your order and not that we have accepted it.

4.4. Our acceptance of your order and completion of the contract between us will take place when we dispatch the Product(s) to you. Your card will be charged at the time of order unless you selected a pay later service (which is only available in certain countries) in which case your card will be charged at the time of shipment.

4.5. By making an offer to purchase our Products, you expressly authorize us to perform credit checks to authenticate your identity, validate your credit/debit card, obtain an initial credit/debit card authorization and authorize individual purchase transactions.

4.6. In some cases, we may not be able to accept an order and will need to cancel it. For example, because a Product is out of stock, we have identified an error in the price or description, or we have been unable to obtain authorization for your payment. We reserve the right to cancel or suspend any transaction we suspect is fraudulent or has been made for commercial purposes. Should we cancel your order, no charge will be made to your credit card, and, in the event that we have already taken payment, a full refund will be made to your original payment method.

4.7. You are responsible for ensuring that all information provided during the ordering process is correct. If you detect an error in your order after the completion of the payment process, you should immediately contact our Customer Services to correct the error. Should any information be missing or incorrect and prevents any shipment or deliveries or customs clearance, we will not be responsible and will not offer any compensation.


5.1. Before you submit your order, you will be given various delivery options to choose from with estimated delivery times and dates, depending on the delivery address.

5.2. Delivery times are indicated on the Site and may vary depending on the availability of the Products ordered. Delivery times are expressed in working days and correspond to the average time for preparation and delivery of the order to the delivery address. Further delivery information (including charges) is set out in our Delivery Policy.


6.1. When you create a User Account, you will be provided with a digital wallet (“Wallet”) that can be used to collect and hold Wallet credits, promotional coupons, and bonus points and to track gift cards issued by us. The Wallet is accessible via the Site in the section “My Assets” of your User Account.

6.2. Except where otherwise provided, bonus points, promotional coupons, wallet credit or gift cards can only be redeemed on the site (or associated mobile app) through which they were granted (for example, if promotional points were granted on the site, then they can only be redeemed on UnusualUe.com).

6.3. Bonus Points: Bonus points can be earned by using our Site or social media accounts and purchasing goods in accordance with specific provisions. Bonus Points are granted in our sole discretion and are subject to expiration and cancellation by us. For more information relating to bonus points, please refer to our Bonus Points Policy .

6.4. Promotional coupons: Coupons can be purchased from us from time to time or may be granted by us in its sole discretion. Coupons are subject to validity periods and any other limitations imposed by us in its sole discretion. For more information relating to promotional coupons, please refer to our Promotional Coupon Policy .

6.5. Wallet Credit: Wallet credit can be earned from returning goods and choosing credit as your refund option.

6.6. Gift Cards: Gift cards can be stored in your Wallet by entering the gift card code provided. Purchase and use of gift cards are subject to the specific terms and conditions below.


7.1. Purchase of Gift Cards

Gift cards may be purchased on the Site and are issued electronically (together with a code) to the recipient at the email address provided at the point of purchase. It is your responsibility to ensure that your email address is up-to-date and accurate.

If a purchased gift card has not been received, it may be because:

(a) you entered the wrong email address when purchasing the gift card. Please contact Customer Services;

(b) the recipient’s inbox is full. Please ensure there is sufficient space in inbox, then contact Customer Services to resend; or

(c) our emails have been blocked by the mailbox. Please add UnusualUe.com to the whitelist, then contact Customer Services to resend.

7.2. Promotional coupons, bonus points, Wallet credits and credit from another gift card cannot be used to purchase gift cards.

7.3. Please ensure that you are taking proper means to secure your gift card number and code from unauthorized access and use. If you suspect someone has copied or stolen your gift card, contact us immediately. We will not be responsible for stolen gift cards or if a gift card is used without your authorization.

7.4. Promotional Gift Cards

In certain instances, we may issue promotional gift cards (“Promotional Gift Cards”) free of charge for promotional or other purposes. Such Promotional Gift Cards may be subject to additional or different terms.

7.5. Use of Gift Cards

(1) Gift card balances and numbers are stored in the “My Assets” section of your User Account. You can check balances by entering the gift card number and code. UK gift cards expire after 10 years, unless otherwise determined by us.

(2) To redeem a gift card towards an eligible purchase, enter the gift card number and code when checking out. The gift card balance will be credited toward the purchase amount. Any remaining gift card funds can be applied to future purchases. If the payable amount is more than the balance on the gift card, the owner must select another payment method to pay for the remaining amount.

(3) If an order is paid by a gift card and is later returned and a refund is requested, the amount of the order that was paid by the gift card will be returned to the same gift card.

(4) Gift cards that were purchased on any our site prior to 8 March 2021 may be used on any our site, except that any remaining balance on such gift card may only be redeemed on the site where it was first used. Gift cards purchased after 8 March 2021 can only be used on the site where they were purchased.

7.6. Limitations

(1) You may not purchase or maintain total gift card balances exceeding the value of £1000 at any time.

(2) Gift card values may not be exchanged for cash.

(3) We reserve the right, without notice to you, to cancel or void gift cards without a refund if we suspect that a gift card is obtained, used, or applied to an order fraudulently, unlawfully, or otherwise in violation of these Gift Card Terms.


8.1. You may change your mind and cancel any order purchased from us within forty-five (45) calendar days from the date of purchase.

8.2. Your right of withdrawal does not apply to Products which are not suitable for return due to health protection or hygiene reasons (for example, bodysuits, lingerie & sleepwear, swimwear, jewelry and accessories), Products which become unsealed after delivery (for example, make-up or perfume, if the sealed packaging has been opened) or Products which have been personalized for you.

8.3. To cancel, you need to let us know that you have changed your mind via the respective function within our Site by following the instructions on our withdrawal page or contacting our Customer Service Platform .

8.4. Products should be received by us in accordance with our instructions, not later than 14 days after the day on which you let us know that you wish to cancel. Free return shipping will only be available for one return per order. Further details on returns are set out in our Returns Policy .

8.5. Products returned should be unopened, unused and in their original condition. We may (at our sole discretion) choose to reduce your refund to reflect any reduction in the value of an item.

8.6. Where the order is returned undamaged and unused, we will refund the cost of your goods and any standard delivery fee paid. Any additional delivery costs resulting from your choice of delivery type, other than the least expensive standard delivery offered by us, will not be refundable. Equally, any handling fee (customs duty, warehouse and customs clearance processing fee) will also not be refundable. This does not affect your statutory rights.

8.7. The refund will be paid either to the original method of payment or to your Wallet (as credits) at your election within 14 days from the date that we receive the goods from you.

8.8. As a consumer, you have legal rights in relation to products that are faulty or not as described. Your legal rights are not affected by your right of return and refund in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

8.9. If you have returned the Product to us because they are faulty or not as described, we will examine the Product as quickly as possible. If you inform us within 30 days and the non-compliant nature of the Product is confirmed by us, we will refund the price of the Product in full, together with any applicable delivery charges and any reasonable costs you incur in returning the item to us (upon production of an applicable receipt).

8.10. We will refund you using the same means of payment you used for the initial purchase, unless expressly agreed otherwise, and you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Products back or you have supplied acceptable evidence of having sent back the Products.


9.1. Content of the Site

(1) We are the owner or the licensees of all information and content used on our Site including (but not limited to) text, content, software, database rights, video, music, sound, graphics, photographs, illustrations, artwork, photographs, interactive features and other materials (“Content”).

(2) The Site and the Content are protected by copyright, trademark rights and other intellectual property rights. All rights are reserved, and any rights not expressly granted to you under these Terms are excluded.

(3) Except for the limited right to use our Site for your personal, non-commercial purposes in accordance with these Terms, you acquire no rights or licenses in or to our Site and/or the Content and you may not use, copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit or in any other way exploit any part of our Site or the Content without our or our licensors’ consent.

(4) You agree not to (a) circumvent, disable or otherwise interfere with security-related features of the Site or the use of the Content; (b) knowingly transmit any malicious or harmful programs or materials to adversely affect the operation of the Site; or (c) conduct, facilitate, authorize or permit any text or data mining or web scraping in relation to the Site.

9.2. Our Brands

The trademark “UnusualUe.com” and other related trademarks, service marks, icons, graphics, word marks, designs and logos (collectively the “UnusualUe.com Marks”) are owned by us or its affiliates. You do not have, and will not acquire, any right, title, or interest in or to any of the Marks. You may not market or distribute products or offer services under or by reference to or otherwise use or reproduce any Marks without our prior written permission. All other word and/or figurative marks, icons, graphics, designs and logos which are not our Marks are the property of our licensors.

9.3. Contributions

(1) For any content or materials such as text, photos, videos, audio, opinions, ratings, reviews, comments or user generated content (“UGC”) that you upload, post, share or otherwise contribute on our Site (“Contributions”), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully sub-licensable and transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and distribute such Contributions and/or incorporate such Contributions into any form, medium or technology within our Site or otherwise.

(2) By submitting any Contributions, you agree that such Contributions are non-confidential and that we and our third-party service providers may use your email address to contact you about your Contributions and for other permissible purposes.

(3) By posting a Contribution on our Site, you warrant that:

(a)the Contribution that you post is truthful, accurate and (where stating any opinions) are generally held;

(b)any Contribution posted is appropriate for a family audience;

(c)you are least 18 years old or have obtained the prior authorization of a parent or guardian to publish the Contribution;

(d)you are the author of the Contribution and you have waived any and all your moral rights in relation to the Contribution;

(e)the Contribution does not infringe the intellectual property rights of third parties;

(f)you are not using a false email address, pretending to be someone else or otherwise being misleading as to the origin of your Contribution; and

(g)the Contribution does not violate these Terms, any applicable laws or the rights of any third parties.

(4) You shall not post any Contributions, or upload, distribute, or otherwise publish through the Site any content, information or other material, that could reasonably be considered to entail, contain, provide or promote any of the following:

(a)sexually explicit or pornographic content;


(c)derogatory, defamatory, discriminatory or hateful comments or incitements against specific individuals or groups based on their race or ethnic origin, religion, gender, disability, age, nationality, etc.;

(d)incitements to violence or other dangerous activities;

(e)terrorism or other criminal activities;

(f)harassment, bullying or threats;

(g)dangerous products, illicit drugs or inappropriate use or sale of tobacco and/or alcohol;

(h)transactions in cryptocurrencies;

(i)false medical-related claims or contents;

(j)content that infringes intellectual property rights of any person;

(k)content that you are not authorized to, or do not have a legal right to, share, post, or otherwise display; or

(l)any other content that could be considered illegal, insensitive, offensive or restricted under applicable laws or regulations.

(5) You acknowledge and agree that we, in its sole discretion, may remove or block any Contributions it determines violates the above requirements. You further acknowledge and agree that we are not obliged to police, moderate or actively review Contributions prior to its display on the Site. You are solely responsible for your Contributions, and we expressly exclude any liability for any loss or damage arising from your Contributions and any action that we may take in response to it. The views expressed by other users on our site do not represent our views or values.

(6) As we ask others to respect our intellectual property rights, we respect the intellectual property rights of others. If you believe that material located on the Site violates your copyright or other intellectual property rights, please email us at copyright@UnusualUe.com.


10.1. If you enrol in our text messaging (“SMS/MMS”) program, you will be asked to provide your consent before we can send you SMS/MMS messages. This may be evidenced by provision of your mobile telephone number, specified prompted key word(s) or SMS/MMS or other text message affirmative response, indicating your consent to receive recurring automated marketing messages sent by us or our vendors to the mobile number you provided at opt-in. Such consent may be withdrawn at any time by using the opt-out mechanism specified in subsection 10.2 below or by contacting us.

10.2. You can opt out from receiving SMS/MMS text messages by responding STOP to any message you receive in our text messaging program or just texting STOP to the number from which you currently are receiving our text messages. In either case, you will receive one additional message confirming that your request has been processed.

10.3. Message and data rates may apply for any messages sent to and by you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

10.4. You represent that you are the account holder or customary user for the mobile telephone number that you provide when enrolling in our text messaging program. If you change or deactivate that number, you are responsible for notifying us at our dedicated Privacy Center immediately.

10.5. Your receipt of these messages is subject to termination in the event that your mobile telephone service terminates or lapses. We reserve the right to modify or discontinue, temporarily or permanently, all or any part of this service, with or without notice to you.


11.1. Unless specific warranties are expressly given when you purchase Products from us, we do not give any warranties or guarantees in respect of such Products over and above those implied by applicable law (these include, for example, that the products are of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied).

11.2. We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under these Terms or other contracts when caused by events that are beyond our reasonable control.

11.3. Nothing in these Terms limit or exclude our liability for: (a) breach of statutory rights or essential contractual obligations; (b) death or personal injury by our negligence; (c) fraudulent misrepresentation; or (d) any other liability that cannot be excluded by law.

11.4. We will not be liable for loss of revenues, profits, contracts, business or anticipated savings or any other indirect losses suffered or incurred by you arising out of or in connection with the provisions of any matter under these Terms.

11.5. Subject to the above, any liability we do have for losses you suffer from the purchase of Products is limited to the purchase price and the losses that were foreseeable. Loss or damage is only foreseeable where they could be contemplated by you and us at the time of you agreeing to these Terms.

11.6. Except for liability related to the sale of the Products, we cannot be held responsible for any direct or indirect damage, whatever the cause, origin, nature or consequence, resulting from the use of the Site. In particular, in the event of interruption or inaccessibility of the Site, occurrence of viruses or errors, inaccuracies in the information contained on the Site or any damage resulting from fraudulent acts of third parties from the Site.

11.7. Any fraudulent behaviour relating to claims made, for example, false claims of missing orders or damaged items, is subject to criminal prosecution and we reserve our rights to take action accordingly.

11.8. Our Site may contain links to third-party sites that are not owned or controlled by us. We have no control over, assume no responsibility for and do not endorse or verify the content, privacy policies or practices of any third-party sites or services. We make no warranties or representations about the accuracy, completeness or timeliness of any content posted on the Site by anyone other than us. We strongly advise you to read all third-party terms and conditions and privacy policies.


By using the Site, you confirm that you have read and understood our Privacy Policy which sets out how we collect, process and use your personal data.


13.1. These Terms, together with any legal notices published on the Site shall constitute the entire and only agreement between you and us concerning the use of the Site and supersedes all prior terms, agreements, discussions and writings regarding the subject matter.

13.2. If any provision of these Terms is found to be unenforceable, that provision shall not affect the validity of the remaining provisions of these Terms which shall remain in full force and effect.

13.3. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.


These Terms are governed by and will be construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the English Courts.


We welcome your questions and comments about these Terms and our privacy practices. You may contact us anytime at our dedicated Privacy Center , legal@UnusualUe.com or through our Customer Service Platform.